Support Ticket Guidelines
Support Ticket Guidelines
To help us process support requests faster, please read the following before creating a support ticket.
Support Ticket Notice
Before creating a support ticket, please provide the following information:
- Issue:
- Anime Name:
- Episode Number:
- Season:
- Release Year: (if it's a remake)
- Timeline: (if the issue occurs at a specific timestamp)
- Device/Platform: (Android, iPhone (iOS), Windows, macOS, Linux, TV, etc.)
- Browser: (Chrome, Firefox, Edge, Safari, Brave, etc.)
If you have any additional information that may help us identify or reproduce the issue, please include it.
Create a support ticket here: https://reanime.to/support
PWA (App) Users
We do not provide support for PWA/app-related issues.
If you're using the PWA/app:
- Delete or uninstall the PWA.
- Open the website in your browser.
- Check whether the issue still occurs.
- If the issue also occurs on the website, create a support ticket with the information listed above.
Important
Provide complete and accurate information.
Do not submit vague, incomplete, duplicate, or low-effort reports.
Support tickets that are missing required information, lack sufficient detail, or only involve PWA/app issues may be closed without investigation.
Note: This is not a complete set of guidelines. It is only intended to help staff members process support tickets more efficiently. Additional guidelines and procedures may be added in the future.
