Trouble with subtitles

I am new here to Re:Anime so it might just be me not having a particular setting or something on that should be, but I am having a hard time getting the English subtitles to work on the episodes I'm trying to watch. From all of the settings both on my profile and in the actual episode, everything looks like I have the subtitles on and they should be working, but I'm not getting any. At the start of a couple of episodes, at the top of the screen it says something like, loading English subtitles, with the loading wheel of death going, but it never seems to actually load. The thing will just spend forever. Is there any way to fix this by chance?